Our practice was in the process of implementing a new EMR/PM System in late 2011. The software vendor had one IT Partner in our area, so we had no choice. They were supposed to be a Network IT company and a helpdesk level one tech support for the EHR software. We then purchased the recommended hardware through the IT partner that was supposed to be specially designed to run the required SQL based EMR software, etc. After several months of extremely time consuming training by the software vendors and expensive inadequate service and equipment from the IT Partner, we were extremely frustrated and dissatisfied.
After many meetings and discussions with the vendor on our dissatisfaction and the poor performance of the “Tech Partner”, our vendor finally took on a new Network IT Partner, CNS. Ted Stevens and Paul Watts of Computer Network Services were introduced as the vendors new “Tech Partner”, who came highly recommended to fix our problems. CNS would do a network discovery and present us with a managed service contract to go forward with us as our new network IT support and software “Tech Partner”. We signed with CNS and in a few months we went live on the software and have worked with them for the last three years on numerous IT issues from hardware to software. CNS has been excellent in assisting us with imaging, printing, routing and switching, HIPAA, MU compliance, numerous work station replacements, server upgrades, and software and hardware issues for the past three years. It has not always been frustration or trouble free, but when we need CNS to help, they are there and they don’t give up until the problem is solved. Medical practices are so embedded with computer systems that management can’t run a practice that is being plagued with computer problems. A medical practice must plan for business continuity, failover, and security. CNS has helped us accomplish this.
CNS is responsive, knowledgeable, and easy to communicate with!! They don’t just do what we pay them for, they do more! We know the difference!